Frequently Asked Questions
This FAQ page will answer all your queries related to graphics design, video production, animation, etc. It will also help you to make the best use of our services by outsourcing your design requirements.
Do I need to send an advance for the work?
Yes, we take a 50% advance payment. We do not believe in disappointing anybody with any form of hidden cost. It is our policy, to be honest with our clients with all costs itemized before starting each project. You will be notified if there are any changes and adjustments.
Do you do the printing?
We do not have a printing facility. But yes we can manage it for you from our partner associations with a home delivery facility.
How to make payments?
We have a secure payment system. We accept all Debit & Credit Cards, Paypal, PayU, Paytm, Skrill, G-pay, PhonePay, or Direct Bank Transfer. please visit- Payment Page.
Are there any separate extra or hidden charges?
We do not believe in disappointing anybody with any form of hidden cost. It is our policy, to be honest with our clients with all costs itemized before starting each project. We stick to the quoted price until you make any changes to the project requirements.
Do I get a refund for advance payment?
Yes, any cancellation can happen within the same day of the order placement. 95% of the advance payment will be refunded.
You’re in a different country from me. Will this affect things?
The majority of our clients are overseas. As much as we enjoy meeting face-to-face, We have found that conversing on the phone or chat and communicating by email can save everyone a lot of time.
How will you send the work to me?
On project completion and final payment acceptance, the entire ownership is yours. We will send you all the files via email or FTP based on your request. Our company will keep a copy of the project as you may need further updates. This also serves as a savior in case if you lose your copies.
Can I get further revisions?
Though the package inclusion of revision rounds is enough, still if you need more tweaking, we offer you free unlimited revision until you are satisfied (up to 3 months). After that the same at nominal rates.
In case, you suggest too many designs or modifications or you change your earlier request, you need to incur additional charges according to the scope.
What about the copyright?
After we receive the final payment, you hold the copyright. However, we bear the right to using any of the works for advertising, promotional, and portfolio purposes.
How do you ensure the confidentiality of my data?
We know how crucial it is to safeguard your business’s sensitive and private information. Therefore, there are strict security measures in place to ensure that your data is kept completely secure. We have provided to our employees only PC workstations without any external access or storage devices like drives and USB ports etc. Unauthorized access to data is prevented by providing unique password-protected systems.
How long does it take to complete a Design or Project?
Depending on the type of project or design requirements, a normal project can take as little as 24 hours or extend for weeks or longer to complete designs.
Do you keep my projects or designs on your database?
We keep your projects or designs in an active archive for a life time. In case you lose or damage your files, or require to follow up work, you can get by free of cost.
What is the cost?
The starting price of a any design is $3 (USD) or Rs. 199/- (INR). The price will vary with the types and designs. Contact us for more info.
Do you do small projects?
Yes, We are happy to work on small projects. Contact Us to discuss your small project.
I need something designed by today, can you help me?
We can usually accommodate your rush job depending on how full our production schedule is. however, we do not charge any rush fee. Call us to find out.
In which format will I receive the final output file?
High-resolution JPG, PNG, EPS, AI, PSD, PDF, and all vector formats.
What is the client’s involvement in the design process?
We initially carry out a detailed discussion with you to know everything possible about the project. If you can provide samples, ideas, fonts, color combinations, or swatches you prefer, we would appreciate it, but if you cant, then also it is ok. We are highly creative and can start from scratch. To ensure that the work is proceeding in a way you envision, we set different milestones and ask for your approvals periodically. After work completion, we do the required editing and submit the work in formats you prefer.
How can I track the project progress?
You stay connected to us as we get in touch with you throughout at certain preset milestones for approval. We have all channels of communication kept open 24/7 including emails, chats, phones, and others.
I have no idea how to start. Can you assist me?
Contact us via chat, call, or email and discuss it with us. With the right people to hear you and to back you, nothing is infeasible. We can help you immensely and set things right for you.
What are all the phases through which a project passes?
First– We initially carry out a detailed discussion with you to know everything possible about the project. If you can provide samples, ideas, fonts, color combinations, or swatches you prefer, we would appreciate it, but if you cant, then also it is ok. We are highly creative and can start from scratch. We will also show you some creative examples. You can take your final decision regarding whether to shake hands with us for the entire project.
Second– After you approve of us to do the project, you have to pay a 50% advance payment.
Third– This is an ongoing phase and during it, you will get regular updates about project progressions. There will an experienced executive assigned for your project. You can keep an eye on the project throughout and intimate us with your interests, queries, and suggestions on a real-time basis.
Fourth- After completing the project, we will show it to you for final approval. If any correction needed, you can tell us.
Fifth- After you approve the final project, we will provide you the all necessary files & formats and you have to pay the rest amount to us.
Why our clients love us?
We provide dedicated customer support.
We produce high-quality outputs.
We maintain Client's Privacy.
On Time Project Delivery.
Secure Payment System.
